General terms and conditions

1. scope of application

The following General Terms and Conditions apply exclusively to the business relationship between SVM Spatzier and the Customer. SVM Spatzier does not recognise any terms and conditions that are contrary to or deviate from these General Terms and Conditions and hereby expressly objects to them. Conflicting terms and conditions of the Client shall only be valid if SVM Spatzier expressly agrees to them in writing.

2. contracting party

The purchase contract is concluded with: SVM-Spatzier, Sailerbachstr. 44, 83115 Neubeuern. You can reach our customer service for questions, complaints and objections on weekdays from 10:00 am to 6:00 pm under the telephone number 0049(0)80351468 as well as by e-mail:

3. conclusion of contract

The presentation of the products on our website,, merely contains an invitation to you to submit a contract offer.
By sending an order, you are making an offer within the meaning of § 145 BGB (German Civil Code). You will receive a confirmation of receipt of the order by e-mail. If necessary, we will point out to you separately any possible errors in the information on the product range on our website and make you a corresponding counter-offer.
You waive the receipt of a declaration of acceptance, § 151 S.1 BGB. The contract with us is concluded if we accept your offer in writing or in text form within 10 days or send the ordered goods or if you pay in advance. In the case of the agreed advance payment method, we declare acceptance of the contract at the time you make the advance payment if the payment is made within 14 days of sending the order.

4. storage of the contract text

We store your order and the order data you have provided. You have the option of printing out an order confirmation. The confirmation e-mail from us about your order is sufficient for this.

5. illustrations and descriptions

The product illustrations and descriptions are without guarantee. They may differ in part from the products ordered/delivered.

6. prices

The prices stated at are gross prices and are inclusive of VAT and exclusive of any shipping costs incurred.

7. reservation of delivery

Our delivery is subject to stock availability. In the event that the goods are not available, you will be informed immediately. If you have already rendered your consideration and paid the purchase price, this will be refunded in full at your request.

The stated delivery dates are generally binding. In the event of delays, you will be informed by e-mail or telephone. We are entitled to make partial deliveries insofar as this is reasonable for the customer. Additional shipping costs will only be incurred if expressly agreed.

8. Delivery, shipping costs, transfer of risk

Delivery shall be made at the shipping costs shown in each individual case. If the customer is a consumer, we bear the shipping risk in any case, regardless of the shipping method. If the customer is an entrepreneur, all risks and dangers of the shipment shall pass to the customer as soon as the goods have been handed over by us to the commissioned logistics partner.

9. retention of title

The delivered goods remain our property until full payment of the purchase price.

10. payments

Only the payment methods displayed to the customer during the ordering process will be accepted.

11. Warranty

The warranty shall be governed by the statutory provisions of the German Civil Code (BGB). If the purchase is a commercial transaction for both parties, the regulations of the HGB remain unaffected.

For customers from France, special national regulations apply in their favour with regard to warranty claims. These must be enquired about with the corresponding French authorities.

12. information for consumers in distance contracts and customer information in e-commerce contracts

a) We are not subject to any special codes of conduct not mentioned above.

b) You can identify any input errors when entering your personal data and the payment method during the final confirmation before checkout and correct them at any time using the change function before submitting the order.

c) The essential features of the goods offered by us as well as the period of validity of limited offers can be found in the individual product descriptions within the scope of our Internet offer.

d) Complaints and warranty claims can be addressed to us.

e) Please refer to the offer for information on payment, delivery or fulfilment.

f) In the internet shop, you will be informed about possibilities to recognise and correct input errors during the order process.

13 Miscellaneous

a) The law of the Federal Republic of Germany shall apply to the contractual relationship between us and the customer as well as to the respective terms and conditions. If the customer is a consumer, the applicable statutory regulations and rights in favour of the consumer under the law of the customer's country of residence shall remain unaffected by this agreement. The application of UN sales law is excluded.

b) The exclusive place of jurisdiction is the court at our registered office insofar as the customer is a merchant within the meaning of the German Commercial Code (HGB) or a public corporation. We also have the right to take legal action at the customer's place of business.

c) Platform of the European Commission for online dispute resolution (OS) for consumers: We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

14 Severability clause

If individual provisions of this contract are not legally effective in whole or in part or lose their legal effectiveness at a later date, the validity of the rest of the contract shall not be affected.